About Us

Who We Are

We operate an online furniture retail platform serving customers across Australia. Our website is designed to provide clear information, practical guidance, and a consistent experience across all pages.

Our work focuses on offering furniture that fits naturally into everyday living, supported by transparent policies, straightforward processes, and dependable customer support.

Delivery area: Australia-wide
Business hours: Monday to Friday, 9:00–17:00

Our Purpose and Approach

We believe furniture should be functional, thoughtfully designed, and suitable for real homes. Our purpose is to make it easier for customers to find pieces that balance usability, comfort, and long-term value.

Rather than relying on promotional language or short-term trends, we focus on practical considerations such as suitability for different living spaces, everyday use, and consistency in quality and service.

Our Development

Our operations have evolved through gradual improvement rather than rapid expansion. From the beginning, attention has been given to understanding customer needs, refining product selection, and improving fulfilment and support processes.

This steady approach continues to shape how we operate today, with an emphasis on reliability, clarity, and continuous adjustment based on real-world experience.

Our Products

Furniture offered through the website is selected with everyday use and residential environments in mind. Considerations include:

• Designs that adapt to a range of interior styles

• Materials selected for durability and appropriate use

• Functional features that support daily routines

• Suitability for common household settings across Australia

We avoid exaggerated claims and focus instead on providing items that perform consistently and meet practical expectations.

How We Work

Clear communication and realistic expectations are central to how we operate. Information about ordering, delivery, cancellations, returns, and data handling is presented in a structured manner to support informed decision-making.

Support is available during business hours to assist with enquiries and to address issues in a timely and practical way.

Contact Information

For general enquiries or support, please contact us during business hours:

Email (preferred): yourhelpdesk@cozygoio.com
Phone: +65 (807) 26178
Address: APT BLK 160 WOODLANDS STREET 13 #08-653, SINGAPORE 730160, SINGAPORE

This page provides general information about how the website operates and how services are delivered to customers in Australia.