1. Scope and Purpose
This guide is intended to provide general information on the everyday use and basic care of furniture supplied for delivery within Australia. It is designed to help users maintain appearance and functionality through reasonable use and routine care.
The information provided here is for guidance only and does not create additional warranties, guarantees, or service commitments beyond those already described elsewhere on the website.
Delivery area: Australia-wide
Business hours: Monday to Friday, 9:00–17:00
2. General Furniture Care Guidelines
The following suggestions apply to most household furniture and may help support normal use over time:
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Regularly remove dust using a soft, dry, or slightly damp cloth
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Place furniture on stable, level surfaces
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Avoid prolonged exposure to direct sunlight, which may cause fading or surface changes
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Keep furniture away from excessive heat, moisture, or humidity
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Clean spills promptly using appropriate, non-abrasive methods
These are general recommendations and may be adjusted depending on the specific product and environment.
3. Care Tips by Common Material Type
Wood-Based Furniture
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Clean with a soft cloth and mild cleaner suitable for wood surfaces
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Avoid placing hot or wet items directly on the surface
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Use protective pads or coasters where appropriate
Fabric and Upholstered Furniture
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Vacuum regularly using a low-suction setting
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Blot spills gently rather than rubbing
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Avoid placing fabric furniture in areas with strong, direct sunlight
Leather Furniture
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Wipe gently with a clean, dry cloth
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Avoid harsh cleaners or excessive moisture
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Position away from heat sources that may cause drying or cracking
Metal Components
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Clean with a dry or lightly damp cloth
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Dry thoroughly to reduce the risk of corrosion
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Avoid abrasive cleaning tools that may damage finishes
These care tips are general in nature and do not replace product-specific instructions where provided.
4. Use Considerations and Risk Awareness
Furniture is intended for normal residential use. Improper use, excessive loading, or unsuitable maintenance may affect appearance, performance, or lifespan.
Examples of factors that may contribute to damage include, but are not limited to:
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Use outside intended indoor settings
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Exposure to moisture, heat, or chemicals beyond normal household conditions
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Improper assembly or modification
Such factors may be considered when assessing the condition of items after delivery.
5. Relationship to Returns and Consumer Rights
Routine wear consistent with normal use may occur over time and is not generally considered a fault. Damage resulting from misuse, neglect, or improper maintenance may be treated differently from issues arising under normal use.
This guide should be read together with other information available on the website regarding returns, cancellations, and consumer rights. Where Australian law provides specific protections, those legal requirements apply regardless of the guidance provided here.
6. Contact Information
If you have general questions about furniture use or care, support is available during business hours:
Email (preferred): yourhelpdesk@cozygoio.com
Phone: +65 (807) 26178
Address: APT BLK 160 WOODLANDS STREET 13 #08-653, SINGAPORE 730160, SINGAPORE
This guide is intended to assist with everyday furniture care and does not limit any rights available under applicable Australian law.