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Shipping Policy

 

1. Overview and Scope

This document outlines how orders are processed, shipped, and delivered when you purchase furniture products for delivery within Australia. It applies to all orders placed through our online store and is intended to provide clear and transparent information about fulfilment and delivery arrangements.

We aim to manage shipping in a manner consistent with common Australian e-commerce practices and consumer expectations.

Delivery area: Australia-wide
Business hours: Monday to Friday, 9:00–17:00

2. Delivery Coverage

Orders can be delivered to all reachable locations within Australia. Delivery availability may depend on carrier accessibility to certain regional or remote areas.

3. Shipping Fees

  • All orders are shipped free of charge.

  • No minimum purchase amount is required to qualify for free shipping.

  • Any applicable delivery-related costs are already included in the product price.

4. Order Processing Time

  • Orders are generally processed within 2 business days after order confirmation.

  • Processing includes order verification, preparation, and handover to the logistics provider.

5. Cut-Off Time and Business Day Rules

The daily order cut-off time is 17:00 (5:00 PM).

  • Orders placed on a business day before 17:00 are counted as received on that day.

  • Orders placed on a business day after 17:00 are treated as received on the next business day.

  • Orders placed on weekends or public holidays are processed on the next business day.

6. Shipping Method and Estimated Delivery Time

  • Orders are shipped via third-party logistics providers.

  • Once dispatched, delivery is generally expected within 7–10 days.

  • Delivery timeframes are estimates and may vary due to location, weather conditions, or carrier operations.

If delivery significantly exceeds the expected timeframe, customers may contact us for assistance.

7. Taxes, Duties, and Customs Clearance

  • All applicable taxes and charges are included in the product price displayed at checkout.

  • Customs clearance is handled directly by our appointed logistics providers.

  • Customers are not required to pay additional customs duties, import taxes, or clearance-related fees.

8. Order Tracking

  • Once an order has been shipped, tracking information will be provided.

  • Tracking details allow customers to monitor delivery status through the carrier’s tracking system.

9. Shipping Responsibilities and Exceptions

  • Reasonable care is taken to ensure orders are delivered safely and in good condition.

  • If an order is damaged or lost during transit, customers should contact us promptly for review and resolution.

  • Requests to modify or cancel an order once shipment has commenced may not be possible and depend on the shipping stage.

  • Customers are responsible for providing accurate and complete delivery information. Issues arising from incorrect or incomplete addresses may result in delays or unsuccessful delivery and may not be eligible for compensation.

10. Contact Information

For questions relating to shipping, delivery status, or logistics matters, please contact us during business hours:

Email (preferred): yourhelpdesk@cozygoio.com
Phone: +65 (807) 26178
Address: APT BLK 160 WOODLANDS STREET 13 #08-653, SINGAPORE 730160, SINGAPORE

Nothing in this document is intended to exclude or limit any rights available to consumers under Australian law.