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Australian Consumer Law Statement

1. Scope and Application

This page provides information about consumer rights under the Australian Consumer Law (ACL) in relation to products and services supplied to customers within Australia. It applies to all eligible consumers who purchase furniture products for delivery within Australia.

We aim to ensure that information provided across the website is consistent with applicable consumer protection requirements.

Delivery area: Australia-wide
Business hours: Monday to Friday, 9:00–17:00

2. Compliance With Australian Consumer Law

Products and services are supplied in accordance with the Australian Consumer Law. Nothing on this website is intended to exclude, restrict, or modify any rights or remedies that cannot be excluded under Australian law.

Any descriptions, processes, or arrangements presented elsewhere on the website are designed to operate alongside these legal requirements.

3. Consumer Guarantees

Under the Australian Consumer Law, consumers are entitled to certain automatic guarantees. These include, but are not limited to:

  • Products being of acceptable quality

  • Products being reasonably fit for their intended purpose

  • Products matching their description

  • Services being provided with due care and skill, where applicable

These guarantees apply regardless of any additional terms stated on the website.

4. Remedies for Problems With Products

If a product does not meet a consumer guarantee, remedies may be available depending on the nature of the issue.

  • For major failures, consumers may be entitled to a replacement, a refund, or other appropriate remedies as provided by law.

  • For non-major failures, reasonable steps may be taken to address the issue, such as repair, replacement, or other suitable resolution.

The handling of returns and post-delivery issues is intended to align with these principles and with the processes described elsewhere on the website.

5. Relationship With Other Website Information

This statement should be read together with other information provided on the website, including details relating to returns, order cancellations, shipping, and payment arrangements.

If there is any inconsistency between information presented on the website and the requirements of Australian law, Australian law will prevail.

6. Privacy and Personal Information

The handling of personal information in connection with orders, enquiries, or consumer rights matters is consistent with the approach described in the privacy-related information available on the website.

Personal information is used only where necessary and handled in accordance with applicable Australian privacy requirements.

7. Contact Information

If you have questions about your rights under the Australian Consumer Law, or wish to raise a concern related to a product or service, please contact us during business hours:

Email (preferred): yourhelpdesk@cozygoio.com
Phone: +65 (807) 26178
Address: APT BLK 160 WOODLANDS STREET 13 #08-653, SINGAPORE 730160, SINGAPORE

This page is intended to support consumer understanding of statutory rights and does not limit any protections provided under Australian law.