Terms of Service

 

1. Introduction and Scope

These Terms of Service apply to all users who access, browse, or use this website and related services for the purchase of furniture delivered within Australia. By using the website, you agree to be bound by these terms, as updated from time to time.

These terms are intended to operate in accordance with Australian law and apply to transactions and services provided to customers in Australia.

Delivery area: Australia-wide
Business hours: Monday to Friday, 9:00–17:00

2. Use of the Website and User Responsibilities

Users are responsible for using the website in a lawful and appropriate manner. This includes providing accurate information when placing orders, maintaining the confidentiality of any account credentials where applicable, and refraining from activities that may interfere with the normal operation of the website.

We take reasonable steps to ensure the website operates reliably. However, access may occasionally be interrupted for maintenance, updates, or circumstances beyond our control. Nothing in these terms limits any responsibility that cannot be excluded under Australian law.

3. Product Information, Availability, and Pricing

Product descriptions, images, pricing, and availability are presented to provide general information and may be updated from time to time.

• Product availability is subject to stock on hand.

• Prices are displayed at the time of order and may change prior to checkout.

• If an obvious error is identified in pricing or product information, reasonable steps may be taken to correct the error before the order is processed.

Where a correction affects an existing order, you will be informed and given the option to proceed or not, as appropriate.

4. Orders and Payment

Based on the payment icons displayed on the website, the following payment methods are accepted at checkout:

• Visa

• Mastercard

• Discover

• Diners Club

• JCB

These options are available for selection during the checkout process. No other payment methods are supported unless they are explicitly shown on the payment page.

Payments are processed through secure third-party payment channels. Card details are entered directly into the payment interface provided at checkout.

We do not store full card numbers or complete payment credentials. Information is handled in a manner intended to reduce the risk of unauthorised access and to support secure transaction processing.

5. Shipping and Delivery

• All orders are shipped free of charge.

• No minimum purchase amount is required to qualify for free shipping.

• Any applicable delivery-related costs are already included in the product price.

• Orders are generally processed within 2 business days after order confirmation.

• Processing includes order verification, preparation, and handover to the logistics provider.

The daily order cut-off time is 17:00 (5:00 PM).

• Orders placed on a business day before 17:00 are counted as received on that day.

• Orders placed on a business day after 17:00 are treated as received on the next business day.

• Orders placed on weekends or public holidays are processed on the next business day.

Key shipping principles include delivery within Australia, standard order processing timeframes, and estimated delivery timeframes. Full details are set out in our Shipping Policy, which forms part of these Terms.

6. Order Cancellation

Order cancellation availability depends on the timing and shipping status of the order.

Orders eligible for cancellation

• Orders placed within 48 hours and not yet shipped may be cancelled.

• Eligible cancellations will be processed without penalty.

Orders not eligible for cancellation

• Orders that have already been shipped cannot be cancelled.

• Orders placed more than 48 hours ago are no longer eligible for cancellation.

Where cancellation is no longer available, customers are encouraged to receive the item and follow the applicable return and post-delivery resolution procedures.

To request an order cancellation, customers may contact us using the following methods:

• Email is the preferred contact method.

• Phone enquiries may be made during business hours.

When submitting a cancellation request, please provide:

• Order number

• Proof of payment, where available

• A brief explanation of the request

Providing complete and accurate information helps us review and process requests efficiently.

Further details, including key time thresholds and applicable handling processes, are set out in our Order Cancellation Policy, which forms part of these Terms.

7. Returns, Refunds, and Exchanges

Returns and refunds are handled in accordance with the processes described on the website.

• Returns are available subject to stated conditions.

• Exchanges are not offered.

• Refunds are processed based on eligibility and order status.

The full terms governing returns and refunds are set out in our Return, Exchange and Refund Policy, which forms part of these Terms.

Nothing in this section limits any non-excludable rights you may have under Australian Consumer Law.

8. Privacy and Personal Information

Personal information is collected, used, and handled in a manner consistent with the privacy-related information available on the website.

Information is used only where necessary for order processing, customer support, and lawful business operations, and is handled in line with applicable Australian privacy requirements.

9. Limitation of Liability

To the extent permitted by law, liability for loss or damage is limited to what is reasonably foreseeable and directly related to the supply of products or services.

Nothing in these terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies that cannot be excluded under Australian law.

10. Dispute Resolution and Governing Law

If a concern or dispute arises, we encourage users to contact us first so the matter can be addressed through reasonable communication.

These Terms of Service are governed by and construed in accordance with the laws of Australia. Any disputes are subject to the applicable laws and regulatory frameworks in Australia.

11. Contact Information

If you have questions about these terms or their application, please contact us during business hours:

Email (preferred): yourhelpdesk@cozygoio.com
Phone: +65 (807) 26178
Address: APT BLK 160 WOODLANDS STREET 13 #08-653, SINGAPORE 730160, SINGAPORE

These Terms of Service are intended to provide clear information about the use of the website and do not limit any rights available under Australian law.