Contact Us

1. Page Purpose

This page is provided to support customer enquiries, order-related questions, after-sales assistance, and general communication. We aim to make it easy for customers to reach us and receive clear, practical support.

Our services and delivery coverage apply to customers across Australia.

Delivery area: Australia-wide
Business hours: Monday to Friday, 9:00–17:00

2. Response Time

Enquiries are handled during business hours. We aim to review and respond to messages within a reasonable timeframe, depending on the nature of the request and current enquiry volume.

Providing clear information, such as order details or relevant background, helps us assist more efficiently.

3. Service Scope

Support is available for matters including, but not limited to:

• General enquiries

• Order and delivery questions

• Cancellations and post-purchase support

• Website or account-related issues

This page is intended to facilitate clear communication and to ensure customers know how and when to reach us for assistance.

4. How to Contact Us

For enquiries or support, please contact us during business hours using the details below. Email is the preferred method of contact.

Email (preferred): yourhelpdesk@cozygoio.com
Phone: +65 (807) 26178
Address: APT BLK 160 WOODLANDS STREET 13 #08-653, SINGAPORE 730160, SINGAPORE