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Privacy Policy

 

1. Policy Overview and Scope

This document explains how personal information is collected, used, stored, and protected when you access, browse, or use our website and related services. It applies to all users within Australia who interact with our online furniture retail services.

We are committed to handling personal information in a transparent and responsible manner, in line with the requirements of the Australian Privacy Act 1988 and applicable privacy principles.

Delivery area: Australia-wide
Business hours: Monday to Friday, 9:00–17:00

2. Information We Collect

We may collect personal information that is reasonably necessary for our operations, including but not limited to:

  • Contact details such as name, email address, phone number, and delivery address

  • Order and transaction information

  • Communications with customer support

  • Technical and usage data generated through website interactions

Information may be collected directly from you or automatically through your use of the website.

3. Cookies and Similar Technologies

We use cookies and similar technologies to support website functionality and improve user experience.

These technologies may collect information such as:

  • Browser type and device information

  • Pages visited and time spent on the site

  • Preferences and interaction patterns

Cookies are used only for purposes such as maintaining site performance, understanding usage trends, and improving services. We do not use these technologies to access information beyond what is reasonably required for these purposes.

4. Use of Personal Information

Personal information collected may be used for the following purposes:

  • Processing and fulfilling orders

  • Providing customer support and responding to enquiries

  • Managing payments, deliveries, and returns

  • Improving website functionality and service quality

  • Meeting legal and regulatory obligations

Information is used only where relevant and necessary for the purposes described above.

5. Information Sharing and Disclosure

Personal information may be shared with third parties only where necessary and appropriate, including:

  • Payment service providers for transaction processing

  • Logistics and delivery partners for order fulfilment

  • Service providers supporting website operations

  • Regulatory or legal authorities where required by law

Any disclosure is carried out on a limited and need-to-know basis, with appropriate safeguards in place.

6. Data Storage and Security

Personal information is stored using reasonable administrative, technical, and physical safeguards designed to protect against loss, misuse, unauthorised access, or disclosure.

We take appropriate steps to ensure that information is retained only for as long as necessary to fulfil its intended purpose or to comply with legal requirements.

7. Cookies Management and User Choices

You have the right to be informed about the use of cookies and similar technologies.

  • Most browsers allow you to manage or disable cookies through their settings

  • Disabling cookies may affect certain website features or functionality

  • Continued use of the website may be treated as consent to the use of cookies, where required by law

8. Your Rights

Subject to applicable law, you may request to:

  • Access personal information held about you

  • Correct or update inaccurate or incomplete information

  • Request deletion of personal information, where legally permissible

  • Withdraw consent previously provided for data processing

Please note that withdrawing consent or removing information may affect our ability to provide certain services.

9. Legal Basis and Compliance

Personal information is handled on lawful, fair, and necessary grounds, including:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests, where permitted

  • User consent, where required

The information handling practices described in this document are designed to comply with Australian privacy legislation and regulatory standards.

10. Contact Information

If you have questions about how personal information is handled or about the practices described above, please contact us during business hours:

Email (preferred): yourhelpdesk@cozygoio.com
Phone: +65 (807) 26178
Address: APT BLK 160 WOODLANDS STREET 13 #08-653, SINGAPORE 730160, SINGAPORE

Nothing in this document is intended to exclude or limit any rights available under Australian privacy laws.